The answer it turns out is simple: FLOAT. Why don’t you guys just put the due date on the damned bill? I say so this is due June 21st? No, because May has 31 days, its due on June 20th. After some cajoling, she tells me that the due date is 30 days after the end of the billing period - in this case 5/21. I inform her that it is the only date on the entire invoice. I call up AmEx to see why we are getting our bill so close to the due date, and the service person politely tells me that is not the due date. (Note that this bill arrived on June 1st). Then in bigger bolder type is the “ Please Pay By June 5th” invoice date. In modestly sized type at the top of the first page of the monthly bill, we see that Closing Date of 5/21/13. Impossible you say? Why would any company do that? Read on.
Here’s the crazy: The actual date monies are due is not on the invoice - anywhere - and is something all AmEx cardholder must calculate themselves. Neither of these is the actual due date on the Gold Card. Something Amex politely calls the “ Please Pay By” date.Instead, there are two dates on the invoice: Nowhere on their monthly invoice is an actual due date. (I had a long conversation with someone there recently on this). I know that sounds ridiculous, but it is true. But one thing they do drives me crazy: They don’t tell their customers the due date of their bills. In general, I am pleased with the level of service, and they make managing a small business easier with consolidated reporting. I hate personal anecdotes, but one came up recently that I have to share: American Express. This is important for many American consumers and small businesses, who are balancing their cash flow, trying to maintain a good credit rating, and (of course) pay their bills on time. I would surmise on any bill you receive - whether its electronic or in the mail - there is a clear date the bill is due.
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